Privacy Policy

The data privacy policy is intended to elaborate that how we gather, utilize, process, and release your information when you use our services. SolutionSurface is providing digital marketing and web development services to individuals and legal agencies.
This privacy policy is liable to terms and conditions which you can review here.

Your Data is Secure with Us:

We take full responsibility for the security of the information that our clients provide. Your data is important to us and we make sure to keep it secure by complying with applicable data policy laws.

This privacy policy only implements on the practices and procedures of SolutionSurface. Our website may contain links to other websites that may have specific terms and policies.

This is to mention that our data collection policy does not apply to children under 16 years of age. We do not deliberately gather information from people under the age limit.

1- Information We Collect:

The information we gather is of two types; personal data provided by the user through forms etc. and automatically collected information such as connection details etc.

Personal Data Collection:

Our company follows the General Data Protection Regulation to ensure personal data security. We ask for the following type of personal information when you use our services.

• Account Information
• Phone Information
• Affiliate Information
• Identity Verification Information
• Payment Information
• Information Provided by Support Channels

Automatic Collected Information:

The data that is collected and stored automatically whenever a user visits our website includes the following:

• Device & Connection
• Web Browser Information
• Cookies
• Third-party Widgets
• Payment Transaction Information

We gather personal and business information to apply our practices and procedures as the services of our company.

2- How We Use the Collected Information:

The information we gather is stored, processed, and utilized in a productive way to deliver better services for our clients.

Your information helps us develop and improve our services. The user’s personal information also assists in the following practices.

• Enables clients to access and use the services.
• Assist us to operate, optimize, and secure our services.
• Support in customer service provision.
• Help to keep you updated with service support messages and security alerts.
• Assist in the maintenance of a secure environment with risk assessments, authentication, and security investigation.
• Guide us in personalize and boost advertising as well as the marketing of our services.
• Provision of secure paid services by detecting fraud or other illegal activities.

We collect data from corporate clients to make an official contract with them. Both personal and business data are analyzed to evaluate company status with SEO techniques. The data is also used on social media platforms to generate traffic for your business. Whenever a user clicks on our website information such as IP address, Operating System, and URL are stored which help us estimate our site performance and traffic reach.

Sharing and Release of Data:

We gather information from all around the world and store it in the EU and the United States. The collected data is transferred, processed, and stored wherever the third-party service providers or our company operates. We ensure full security and protection of your data when we share it.

This is to mention that your data will be shared by complying with legal laws and requests. We never share data without the client’s consent. Your data might be shared with service providers, social networking sites, and affiliate corporate to ensure better results of our services.

Any piece of data shared with us will be transferred by maintaining its security and will never be sold to any third-party for some other use.

Cookies

At SolutionSurface, we do not use “persistent cookies” or any other method to track your personal data.

Cookies are small files stored in the user’s hard drive and have the following functions:

• Identification of the web visitor
• Track visitor’s activity pattern on the website
• Used for businesses to provide customer convenience
• Assist in the evaluation of the effectiveness of advertising and marketing strategies.

Web servers place cookies on your hard drive whenever you visit a website. It makes websites to identify its potential visitors. If you don’t want to share your data set your browser to notify you whenever you visit a website that uses cookies. Also, after visiting a website make sure to close your browser completely for data protection.

Customer Data Subject Rights:

Customer rights regarding personal information are as follows:

Right of access and portability: The customer has the right to access and confirm the personal information that has been processed.

Right to object: As a customer, if you find that the company is using your personal data for its legitimate interest you can object the processing data.

Right to rectification: In the case of mistakes or exaggeration of your data, you can request the company to correct your information.

Right to restrict processing: You can restrict your data processing whenever you want.

Right to erasure: You can request the company to remove your personal data where it is no more required.

Right to deny automated decision making: You can refuse and deny the automated decision making regarding your personal information.

If you want any kind of changes in your personal information you can contact the Chief information of SolutionSurface at (info[@]solutionsurface[dot]com). The company will reach you to proceed further with your request.

International Data Transfer

SolutionSurface follows the EU-US and Swiss-US Processing Shield framework for data transfer. We operate globally that’s why your information might get stored, transferred, and processed in our different operating regions.

Beyond the Personal Data Protection policy, we offer the following protection to secure your data transfer.

Consent

Customer’s consent comes first. Our company asks you to accept or reject the following data transfer offers:

• Disclosure of personal data to third-party
• Utilization of the data for the company’s own interest

However, it is totally upon the customer either to accept or reject these options.

Data Transfer to Third-Party Agents

SolutionSurface employs third-party service providers to control and determine the purposes of personal data processing.

Also, third-party service providers assist our company in the following ways:

• Help us conduct risk assessments and fraud prevention.
• Assist in product development, maintenance, and testing.
• Enable third-party tools and software provision.
• Offer marketing and advertising, customer, and payment services.

We ensure to deliver the best and advanced services to you with the collaboration of our third-party service providers and also the customers of our company.

Onward Transfer to Occasional Employment-Related Operational Needs

Your data is shared among corporate affiliates that enable us to improve, support, and promote our services.

Verification

We verify all the affirmations and attestations made under our company’s privacy shield annually.

The verification consists of the following points:

• The data privacy policy is accurate.
• It is accessible to the customers.
• The policy is extensive and completely implemented.
• It obeys privacy shield principles.
• The customers are fully informed about the request or complaint mechanism.
• The policy has a periodic review of objectives in place.

In the case of unresolved complaints and requests, you can contact the Director of Security and Compliance at (support[@]solutionsurface[dot]com).

Enforcement

SolutionSurface is accountable for the investigatory powers of the US Federal Trade Commission.

Liability

We take full responsibility if your shared data is used for illegitimate purposes by our third-party service providers or the company itself. You reserve the right to claim your data if it is used against the privacy shield.

Training

All the employees handling your personal data will be trained according to the privacy shield principles.

Data Security

Your data is important to us. We implement technical and administrative security measures to keep your personal information secured. At SolutionSurface, your personal data is secure from loss, destruction, and alteration.

The technical measures we take to protect your data are as following:

• The personal information of every client is encrypted.
• Real names should be replaced by pseudonyms.
• The internal policy ensures the confidentiality, integrity, and availability of the processing systems and services.
• Data security is ensured with frequent testing of the effectiveness of technical and administrative measures.

We ensure the procedures to restore the accessibility of personal data. Also, we keep your personal information secure from unauthorized people.

Changes in the Privacy Policy

SolutionSurface reserves the right to alter or erase any clause from the data privacy policy. In the case of any type of changing, we will notify our customers so that they can review the amendments.

Questions & Concerns

Reach to us with your queries regarding data privacy policy and we will assist you further. Contact our Director at (support[@]solutionsurface[dot]com) in case you want to file a complaint of mishandled data.